EVERY department of localization companies--production, sales, management--should be required to read this article: Are You The Customer You'd Want To Have?
...Entitlement trumps respect, impatience trumps
appreciation, rudeness trumps understanding and greed trumps civility. Who has
time to be a good customer? Just fix it for me. Just bring it to me. Just do
what I say. I’m a very busy man and I haven’t got all day. I am the customer,
and you are here to serve me...
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