At the end of the day, the focus has to be on customers getting the attention and support that they expect, production staff getting full guidance and back up for every project that they work on, and sales taking a consultative approach with clients and not overpromising.
We have always wondered what state would the industry be in today if companies had invested in localization expertise instead of endless systems, vendor mangers, ISO certification, etc.
We expect that clients would be more satisfied and more loyal overall. Also that fewer companies would be over-leveraged and continually looking for partners and cash infusions in their frantic efforts to grow.
Systems can never overcome the complexities of project management that an industry-experienced project manager deals with every day and neither should they be seen as a selling tool that trumps the advantages of an industry-veteran project manager who works closely with the client though every challenge.
Back to part 1 of "Will technology save your company?"